Refund And Cancellation Policy

At LaundryPro, we strive to ensure customer satisfaction by delivering high-quality laundry services. However, we understand that there may be instances where a refund or cancellation is necessary. This policy outlines the terms and conditions regarding refunds and cancellations for our services.

Cancellation Policy

1. Service Cancellation by Customer:

   • You may cancel your laundry service request anytime before your laundry is picked up by contacting us via our support team or through our website.
   • Once the laundry has been picked up, cancellation is not possible.

2. Service Cancellation by LaundryPro:

   • LaundryPro reserves the right to cancel a service request due to unforeseen circumstances such as service availability issues, technical problems, or force majeure events.
   • In such cases, you will be notified, and any payments made in advance will be fully refunded.

Refund Policy

1. Eligibility for Refunds:

   • Refunds will only be processed if there is a genuine service issue, such as damaged clothing, missing items, or failure to deliver the service as promised.
   • Claims for refunds must be made within 7 days of receiving the service.

2. Refund Process:

   • To request a refund, please contact us at info@laundrypro.in with your order details and the reason for the refund request.
   • Upon review and approval, refunds will be processed within 7-10 business days to the original payment method.

3. Non-Refundable Circumstances:

   • Services already completed and delivered in satisfactory condition are not eligible for a refund.
   • Any promotional or discounted services are non-refundable unless there is a proven service fault on our part.

Amendments to This Policy

LaundryPro reserves the right to modify or update this refund and cancellation policy at any time. Any changes will be communicated on our website, and your continued use of our services will imply your acceptance of the updated policy.

Contact Us

If you have any questions about our Refund and Cancellation Policy, feel free to reach out to us at info@laundrypro.in.